FAQ
- How
do customers enroll in Upromise?
- How does Upromise
work?
- What
portion of ExxonMobil gas purchases will be contributed
into the Upromise account?
- Do
consumers have to use an ExxonMobil card to earn Upromise
contributions at ExxonMobil?
- How
is a consumer’s spending tracked?
- Can
customers receive contributions on c-store, car wash
or repair bay charges?
- What
ExxonMobil locations are participating in the Upromise
program?
- Is
there a membership fee to participate in Upromise?
-
How can someone get more information about their Upromise
savings?
-
How will ExxonMobil create awareness about Upromise?
-
What's the value to ExxonMobil to be a part of Upromise?
-
Is ExxonMobil paying Upromise to participate in this
program?
-
Will there be other competitive gas companies participating
in Upromise?
-
Can the college contribution be combined with other
promotions or discounts?
-
How long before transaction information shows up in
the customer's Upromise account?
-
How often will a customer receive a Upromise statement?
-
Who can a customer contact if there is a problem with
their Upromise account?
-
Who can a customer contact if there is a problem with
their credit card?
-
What will Upromise do with transactional data, name
and address/phone number, etc? Will customer
privacy be protected?
- If
a customer closes their ExxonMobil account, how will
that impact their Upromise account?
- If
a customer loses their ExxonMobil credit card, must
they notify Upromise?
- Are
Speedpass charges billed to an ExxonMobil account
eligible for Upromise?
- For
what reasons could a ExxonMobil card be rejected during
the Upromise enrollment process?
- If
a customer wants to know why their card was rejected,
to whom should the inquiry be directed - GE or Upromise?
-
If a customer buys a Coca-Cola product (or any product
designated for grocery contribution) at an Exxon or
Mobil station, will a contribution be made to the
customer's Upromise account?
-
Who funds the contributions made to Upromise members,
and does the ExxonMobil Foundation participate in
the funding to Upromise members?
- A
penny per gallon doesn’t seem like much – does this
add up to significant savings for college?
- How does McDonalds participate in
Upromise if they don't accept credit
cards?
- Do the Grocery stores pay the Upromise
contribution on packaged goods?
- To get grocery contributions, does
the customer have to pay with a credit card?
- Can a customer register ANY Citi credit
card and get 1% contributions from Citi?
- How do customers get contributions
for on-line purchases?
- Is the customer's Upromise account
their 529 plan?
- How often are funds transferred to
a 529 plan?
- Can customers direct their contributions
towards more than one
beneficiary?
- Does a customer have to set up separate
Upromise accounts if they have more than one child?
- If husband and wife carry separate
credit cards, do they each need to
set up a separate Upromise account?
Customers enroll for free at www.upromise.com. TOP
After a customer
enrolls in the program, they register their payment
devices (i.e credit cards, check cards) and identification
devices (i.e. loyalty cards). Up to 10 credit cards
can be registered. Contributions are "earned"
when a member makes a purchase using one of the devices
they registered with Upromise at a participating company.
Members’ savings contributions – as well as their family
and friends’ contributions – are automatically deposited
into their Upromise account with every qualifying purchase
made with a contributing company. ExxonMobil will contribute
1 cent per gallon of a participating customer’s gasoline
purchase. Members can easily monitor their savings on
a daily basis through their personalized and secure
online Upromise account. Upromise has teamed with leading
financial institutions to help members invest their
Upromise savings. Members have the option to invest
the funds from their Upromise account. TOP
ExxonMobil will contribute 1 cent per gallon for every gallon of regular, midgrade, and premium grade gasoline a member purchases using an eligible credit, debit, or check card or a Speedpass linked to a card registered with Upromise. This contribution is subject to a 20 gallon per month minimum purchase requirement. The threshold is based on activity on all cards within a member's account. If a Upromise member account buys 19 gallons during a calendar month, they will not receive contributions from ExxonMobil. Once the member reaches the 20 gallon minimum threshold, they will receive the 1 cent per gallon contribution retroactive to gallon 1. There will also be opportunities for higher rewards at various times to stimulate usage. TOP
No, the program is quite customer friendly in that way by allowing customers to use any credit card or check card they register with Upromise, or a Speedpass they have linked to a registered card. However Fleet cards, both proprietary and issued by 3rd parties are ineligible.
TOP
Upromise tracks a member's spending through various payment devices (i.e. credit cards) registered on their web site. All member credit card information is securely encrypted and stored, and Upromise will never give or sell member information to any other companies, except as needed to administer the service and track rewards. TOP
No. The offer
is valid on gasoline only. Diesel is NOT included.
TOP
Customers can save for college at any of the 14,000+ Exxon or Mobil branded service stations nationwide. The Exxon or Mobil Retailer must process the transaction through the ExxonMobil POS system for contributions to be made automatically. Customers can use our station locator found on the ExxonMobil web site at www.exxonmobil.com. For a complete list of participating companies, visit the Upromise website.
TOP
Enrollment
in Upromise is free. There is no membership fee.
TOP
Customers can access their password protected account 24/7 by going to www.upromise.com and clicking on the “My Account” tab. TOP
ExxonMobil will create awareness and drive customers to the Upromise web site through promotions, inserts, point of purchase materials and messages on the ExxonMobil web site.
TOP
By participating in Upromise, ExxonMobil is helping its customers with a serious concern – saving for their children’s college education. What better way to build meaningful, long-term relationships with our customers? Most parents believe providing a college education is the most important promise they can keep for their children. Yet, the majority of parents say that the cost of college is out of their reach. Unfortunately, few families are saving adequately, despite their passionate belief that they want their children to go to college. Now, through Upromise, ExxonMobil joins many of America’s most trusted companies in addressing this crisis. Upromise serves the needs of consumers who want to save for college and the need of leading companies who want to create loyal, long-lasting customer relationships.
TOP
ExxonMobil is paying Upromise an administration fee that covers expenses like the web site, customer service, customer account maintenance and accounting. TOP
No. ExxonMobil
has category exclusivity for fuel.
TOP
Yes, one of the benefits of the program is the customer does not have to give up one benefit in order to earn the Upromise contribution. For example, a customer using their Citi® Upromise® card to purchase gas at ExxonMobil will earn a contribution to their Upromise account from Citi as well as from ExxonMobil. . TOP
It takes approximately 45-60 days for transactions to post to the member's account. TOP
Upromise account activity can be viewed 24/7 by going online at www.upromise.com and clicking on the “My Account” tab.
TOP
Contact Upromise Customer Care at 1-800-UPROMISE or visit the web site: www.upromise.com
TOP
If a customer is having a problem with their ExxonMobil credit card, contact GE Capital at 1-800-344-4355. If there are problems with any other credit card, contact the issuer of that credit card. TOP
Information will be shared only on a "need to know" basis and as bound by certain legal restrictions governing privacy. The Upromise privacy policy can be found on their web site.
TOP
Contributions already earned from ExxonMobil are theirs to keep. Customers should make sure they update the Profile section of their Upromise account to insure their tracking information is up to date.
The customer must notify GE Capital about a lost or stolen ExxonMobil credit card right away. When they receive their replacement cards, customers will then need to update their Upromise Profile to reflect the replacement card to ensure continued crediting of their contributions when they make gas purchases with the ExxonMobil credit card.
TOP
Yes, all gasoline purchases made using Speedpass are eligible, provided that the CREDIT CARD LINKED TO THE SPEEDPASS is registered with Upromise.
TOP
A customer's credit card could be rejected for several reasons, but the most frequent reason is due to data entry errors. Things like invalid zip code or transposing a number in their account number are very common. Upromise needs to validate that the card is valid and is registered to the address indicated as the billing address when enrolling the card at Upromise. The Upromise web site will advise customers if their credit card fails verification.
TOP
It depends on the reason. If the rejection is for account status, GE Capital (1-800-344-4355) will need to address the issue. If it's an inaccurate address, Upromise will ask the customer to verify accuracy. TOP
No. Our systems are not integrated to allow Upromise members to earn contributions from Coca-Cola (or any product participating in the grocery portion of Upromise) if they buy these products in our C-Stores. At this time, ExxonMobil will only make contributions on gasoline purchases. TOP
ExxonMobil U.S. Fuels Marketing funds the contribution made to Upromise members. The ExxonMobil Foundation funds the ExxonMobil Educational Alliance Program. The two programs are not related except they are both sponsored by ExxonMobil and are educational programs that serve the local community. Exxon and Mobil retailers are encouraged to take advantage of both programs. Moreover, Exxon or Mobil Retailers, who are recipients of an Educational Alliance grant, should present the Upromise program as benefit to the families represented at the school designated by you to receive your foundation grant. As members of Upromise, those families would receive a contribution every time they purchased gasoline at your station. TOP
Try not to focus on just ExxonMobil's contribution. Remember, there are many, many categories available to a customer to earn contributions: groceries, on-line shopping, dining out, credit card spending, buying/selling a home to name just a few. Combine this broad list to the fact that extended family members (grandparents, aunts, uncles, etc) can all direct their contributions to the same beneficiary, and a multiplier effect is created. Over the years, substantial savings can be generated.
TOP
At the present time, McDonald's uses gift certificates. The customer enters the code on the back of the gift certificate booklet into the Upromise website. McDonald's is beginning to accept credit cards in some parts of the country, but these transactions are NOT currently eligible for Upromise contributions. TOP
No, the packaged goods manufacturers like Coke, Kellogg's, and Folger’s pay the contribution - but only at select grocery stores. Check the Upromise website for details. TOP
30.
To get grocery contributions, does the customer
have to pay with a credit card?
No. The customer must enter their grocery store loyalty card with Upromise. Then at checkout, the cashier must scan the bar code on the grocery loyalty card. TOP
No. Customers must
register the special Citi Upromise card. TOP
32.
How do customers get contributions for on-line purchases?
The
customer must FIRST go to www.upromise.com
to log into their account, and then link out to an on-line
company that participates in Upromise. TOP
33.
Is the customer's Upromise account their 529 plan?
No, they are two
different things. The Upromise account is a non-interest
bearing escrow account that collects and holds contributions
from the various participating companies. Customers
must establish a 529 plan and elect to link it to their
Upromise account so funds can automatically flow over
to their 529 account. TOP
Quarterly
- but visit the Upromise website for details. TOP
35.
Can customers direct their contributions towards
more than one beneficiary?
Yes
- but visit the Upromise website for details. TOP
36.
Does a customer have to set up separate Upromise
accounts if they have more than one child?
No
- multiple children can be entered. TOP
37.
If husband and wife carry separate credit cards,
do they each need to set up a separate Upromise account?
No,
only one household account is necessary . TOP |
